Warranty Terms and Conditions

 

Scope of Warranty: This warranty is limited to the original purchaser ("Customer") and covers defects in materials and workmanship for products sold by QP Automation.

 

Warranty Period: The warranty period is one year from the date of shipment. Any claims must be made within this period.

 

Exclusions: This warranty does not cover:

  •      Normal wear and tear
  •       Damage due to misuse, abuse, or neglect
  •       Damage caused by unauthorized modifications or repairs
  •       Products that have not been installed or operated in accordance with the user manual
  •       Damage caused by natural disasters or acts of God

 

Claim Process: To make a warranty claim, the Customer must:

  •       Contact QP Automation Customer Service to obtain a Return Merchandise Authorization (RMA) number
  •        Return the defective product to QP Automation, with shipping costs prepaid by the Customer
  •          Provide proof of purchase and any other information requested by QP Automation

 

Remedies: Upon verification of the defect, QP Automation will, at its discretion:

  •      Replace the product with a new or refurbished item
  •        Issue a credit or refund for the purchase price

 

Limitation of Liability: QP Automation's liability under this warranty is limited to the repair, replacement, or refund of the defective product. QP Automation shall not be liable for any incidental or consequential damages.

 

Transferability: This warranty is non-transferable and applies only to the original purchaser.

 

Governing Law: This warranty is governed by the laws of the jurisdiction in which the product was purchased.

 

Contact Information: For any questions or to initiate a warranty claim, please contact QP Automation Customer Service.