Warranty Terms And Conditions
Scope of Warranty: This warranty is limited to the original purchaser (“Customer”) and covers defects in materials and workmanship for products sold by QP Automation.
Warranty Period: The warranty period is one year from the date of shipment. Any claims must be made within this period.
Exclusions: This warranty does not cover:
- Normal wear and tear
- Damage due to misuse, abuse, or neglect
- Damage caused by unauthorized modifications or repairs
- Products that have not been installed or operated in accordance with the user manual
- Damage caused by natural disasters or acts of God
Claim Process: To make a warranty claim, the Customer must:
- Contact QP Automation Customer Service to obtain a Return Merchandise Authorization (RMA) number
- Return the defective product to QP Automation, with shipping costs prepaid by the Customer
- Provide proof of purchase and any other information requested by QP Automation
Remedies: Upon verification of the defect, QP Automation will, at its discretion:
- Replace the product with a new or refurbished item
- Issue a credit or refund for the purchase price
Limitation of Liability: QP Automation’s liability under this warranty is limited to the repair, replacement, or refund of the defective product. QP Automation shall not be liable for any incidental or consequential damages.
Transferability: This warranty is non-transferable and applies only to the original purchaser.
Governing Law: This warranty is governed by the laws of the jurisdiction in which the product was purchased.
Contact Information: For any questions or to initiate a warranty claim, please contact QP Automation Customer Service.